End User License Agreement (EULA) and Terms of Service (ToS) for VentraLink

Effective Date: Jan 10, 2026

Please read this End User License Agreement ("Agreement") and Terms of Service ("ToS") carefully before clicking the "I Agree" button, downloading, or using VentraLink (the "Service") operated by VentraLink, Inc. ("VentraLink," "Us," "We," or "Our").

By clicking the "I Agree" button, downloading, accessing, or using the Service, you are agreeing to be bound by the terms and conditions of this Agreement. If you do not agree to the terms of this Agreement, do not click on the "I Agree" button and do not download, access, or use the Service.

This Agreement governs your access to and use of the Service, including any Beta Features or Pilot versions. By accessing or using the Service, whether as a paid subscriber or a free user, you agree to be bound by these terms.

1. Definitions
  • "Service" refers to the VentraLink website, its associated features, functionalities, integrations (including but not limited to QuickBooks Online), and content, as described in the official VentraLink documentation.
  • "User," "You," "Your" refers to the individual or entity that has licensed the Service under this Agreement.
  • "Financial Data" refers to any financial information processed, transmitted, stored, or accessed by the Service, including but not limited to data from integrated third-party services like QuickBooks Online, IIF files, transaction details, account information, vendor details, and customer details.
  • "Content" means all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials, including Financial Data and User-Uploaded Content.
  • "User-Uploaded Content" refers to any documents, files, or other Content that You or Your Authorized Users upload, submit, or store within the Service.
  • "Authorized Users" means employees, agents, contractors, or other individuals authorized by You to use the Service on Your behalf.
  • "Beta Features" means services, features, or functionality that are labeled as "Beta," "Preview," "Pilot," or "Experimental," which may be made available to You for testing and evaluation purposes.
  • "Subscription" means paid access to the Service as agreed upon in an applicable Order Form, invoice, or online checkout flow.
2. License Grant

Subject to the terms of this Agreement, We grant You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for Your internal business operations.

3. Beta Features and Free Access

3.1 Availability. From time to time, We may make Beta Features or free versions of the Service available to You. You may choose to use these features at Your sole discretion.

3.2 No Warranty for Beta Features. Notwithstanding anything to the contrary in this Agreement, Beta Features are provided "AS IS" and "AS AVAILABLE" without any warranty of any kind. We may discontinue Beta Features at any time in Our sole discretion and may never make them generally available. We will have no liability for any harm or damage arising out of or in connection with a Beta Feature.

3.3 Feedback. If You provide Us with any feedback, suggestions, or recommendations regarding Beta Features or the Service ("Feedback"), You grant Us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to You.

4. Usage Limits and Fair Use

4.1 Usage Limits. The Service is sold subject to usage limits specified in Your Order Form or on the checkout page (e.g., number of users, number of locations, or minutes of AI processing per month). Unless otherwise specified, (a) a quantity in an Order Form refers to a standard retail location with typical call volumes; and (b) an Authorized User's credentials may not be shared with any other individual.

4.2 Excessive Resource Usage. You agree not to use the Service in a manner that significantly exceeds the average usage patterns of Our other customers (as determined solely by Us) or that places an undue burden on Our infrastructure or third-party API costs (e.g., excessive API calls to AI processors or storage consumption).

4.3 Right to Throttle or Upgrade. If Your usage exceeds the limits set forth in Your subscription plan or constitutes Excessive Resource Usage, We reserve the right to: (i) throttle Your access to the Service; (ii) suspend specific resource-intensive features (such as AI analysis); or (iii) require You to upgrade to a higher tier plan or pay overage fees to continue using the Service. We will generally attempt to notify You before taking such action, except in cases where immediate action is necessary to protect Our infrastructure or manage costs.

5. Restrictions on Use

You agree not to, and you will not permit others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, or otherwise commercially exploit the Service.
  • Modify, create derivative works of, reverse engineer, disassemble, or otherwise attempt to derive the source code of the Service.
  • Use the Service in violation of any applicable law, including data privacy laws.
  • Upload any Content that is unlawful, harmful, infringing, or objectionable.
  • Attempt to gain unauthorized access to any systems or networks.
6. User Accounts and Responsibilities
  • Maintain accurate registration information.
  • Keep account credentials confidential.
  • Ensure Authorized Users comply with this Agreement and the Privacy Policy.
  • Use the Service in compliance with all laws.
7. Intellectual Property Rights

All content and technology in the Service are owned by VentraLink, Inc. This Agreement does not grant You any ownership rights.

8. Third-Party Services and Integrations
  • The Service integrates with and relies on third-party services, including QuickBooks Online ("QBO") provided by Intuit Inc. and Zoom provided by Zoom Video Communications, Inc. Your use of these services is subject to their respective terms and privacy policies.
  • VentraLink, Inc. is not liable for any third-party service or integration. We do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such third parties.
  • You are solely responsible for maintaining your accounts and good standing with any third-party services you connect to VentraLink.
  • Any data exchanged between VentraLink and third-party services is done at your direction and with your authorization (e.g., via OAuth).
9. Data Ownership

You retain all ownership rights to Your Content, User-Uploaded Content, Financial Data, and any other data you provide to or generate through the Service ("Your Data"). VentraLink does not claim any ownership interest in Your Data. By using the Service, you grant VentraLink a limited, non-exclusive, worldwide, royalty-free license to access, process, store, and transmit Your Data solely as necessary to provide, maintain, and improve the Service in accordance with this Agreement and our Privacy Policy. This license terminates when you delete Your Data or close your account, except as required for backup, legal compliance, or as otherwise described in our Privacy Policy.

10. Data Responsibility and Recording Consent

You acknowledge and agree:

  • Financial Data, Call Recordings, and User-Uploaded Content are processed at Your direction.
  • We make no warranty as to the accuracy, completeness, or availability of such data.
  • Recording Consent: regarding the "Call Compass" or any recording features, You represent and warrant that You have obtained all necessary consents and permissions from all participants (including your employees and third parties) as required by applicable law (e.g., California Penal Code 632 or similar "two-party consent" laws) before utilizing the Service to ingest or analyze such recordings. VentraLink acts solely as a processor and assumes no liability for Your failure to comply with recording or wiretapping laws.
  • You are responsible for verifying, backing up, and auditing your Data.
  • HR Information must be lawfully collected and handled by You.
11. Term and Termination
12. Fees and Payment

If You purchase a Subscription to the Service, You agree to pay all applicable fees related to Your use of the Service as described in the applicable Order Form, invoice, or checkout page. All fees are non-refundable unless otherwise required by law or as explicitly stated in writing by VentraLink. We reserve the right to change our prices upon thirty (30) days' notice to You, provided that any price changes will apply to subsequent billing cycles. Failure to pay fees when due may result in suspension or termination of Your access to the Service.

Payment Processor. We use a third-party payment processor (currently Stripe, Inc.) to bill You through a payment account linked to Your account. The processing of payments will be subject to the terms, conditions, and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for any error by, or other acts or omissions of, the Payment Processor. You agree that We may share Your billing information with the Payment Processor for the purpose of processing payments.

Overages. If Your use of the Service exceeds the service capacity set forth in Your subscription plan (e.g., storage limits, AI processing minutes, or number of locations) or otherwise requires the payment of additional fees per the terms of this Agreement, You shall be billed for such usage and You agree to pay the additional fees in the manner provided herein.

13. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, VENTRALINK, INC., ON ITS OWN BEHALF AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE SERVICE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE.

WITHOUT LIMITATION TO THE FOREGOING, WE PROVIDE NO WARRANTY OR UNDERTAKING, AND MAKE NO REPRESENTATION OF ANY KIND THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS, OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS OR BE ERROR-FREE, OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED. WE DO NOT GUARANTEE UNINTERRUPTED AVAILABILITY OF THE SERVICE AND MAY SUSPEND ACCESS FOR MAINTENANCE, UPDATES, OR SECURITY NEEDS WITHOUT PRIOR NOTICE.

SPECIFICALLY, AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU ACKNOWLEDGE THE INHERENT RISKS ASSOCIATED WITH FINANCIAL DATA PROCESSING AS OUTLINED IN SECTION 10, AND AGREE THAT THE SERVICE IS USED AT YOUR SOLE RISK AS TO DATA ACCURACY AND INTEGRITY.

14. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice or liability.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VENTRALINK, INC. OR ITS AFFILIATES, DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA CORRUPTION, LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE;
  • (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE;
  • (iii) ANY CONTENT OBTAINED FROM THE SERVICE;
  • (iv) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT;
  • (v) ANY BUGS, ERRORS, OMISSIONS, DEFECTS, OR DELAYS IN THE OPERATION OR TRANSMISSION OF THE SERVICE;
  • (vi) THE CORRUPTION, LOSS, OR INACCURACY OF ANY FINANCIAL DATA;
  • (vii) YOUR RELIANCE ON THE ACCURACY OR COMPLETENESS OF ANY INFORMATION OR DATA PROVIDED BY THE SERVICE;
  • (viii) ANY FAILURE TO METICULOUSLY VERIFY FINANCIAL INFORMATION AS REQUIRED BY SECTION 10;
  • (ix) ANY LEGAL CLAIMS ARISING FROM YOUR FAILURE TO OBTAIN PROPER CONSENT FOR CALL RECORDING OR DATA PROCESSING.

REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT VENTRALINK, INC. HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

IN NO EVENT SHALL VENTRALINK, INC.'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100 USD) OR (B) THE TOTAL AMOUNT PAID OR PAYABLE BY YOU TO VENTRALINK, INC. IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

16. Indemnification

You agree to indemnify, defend, and hold harmless Us (VentraLink, Inc.) and Our officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys' fees, arising out of or relating to: (a) your or Your Authorized Users' use or misuse of the Service; (b) your breach of this Agreement; (c) any Financial Data or User-Uploaded Content you submit, post, or transmit through the Service; or (d) your violation of any rights of another party, including any third-party service providers.

17. Governing Law and Dispute Resolution
  • Governing Law: This Agreement and your use of the Service shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
  • Dispute Resolution:
    • Negotiation: In the event of any dispute, claim, question, or disagreement arising from or relating to this Agreement or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties.
    • Binding Arbitration: If they do not reach such solution within a period of sixty (60) days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with the provisions of its Commercial Arbitration Rules. The arbitration shall take place in Sacramento, California. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
    • Class Action Waiver: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND VENTRALINK, INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
    • Exceptions: Notwithstanding the foregoing, We may seek injunctive or other equitable relief to protect Our intellectual property rights in any court of competent jurisdiction.
18. Privacy Policy

Use of the Service is subject to our Privacy Policy, which is incorporated by reference into this Agreement. We implement commercially reasonable safeguards to protect personal and financial data, as further detailed in our Privacy Policy. By using the Service, you agree to the collection and use of information in accordance with the Privacy Policy.

19. Changes to This Agreement

We reserve the right, at our sole discretion, to modify or replace this Agreement at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

20. Contact Information

If you have any questions about this Agreement, please contact us at: support@ventralink.com

21. Miscellaneous
  • Entire Agreement: This Agreement, together with our Privacy Policy and any other legal notices published by us on the Service, shall constitute the entire agreement between you and Us concerning the Service, superseding any prior agreements. In the event of a conflict between the terms of this Agreement and a specific Order Form or Master Services Agreement signed by both parties, the terms of such signed Order Form or Master Services Agreement shall control.
  • Force Majeure: We shall not be liable for any delay or failure to perform resulting from causes outside Our reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, or failures of third-party service providers (including telecommunications, internet, and cloud computing providers).
  • Severability: If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
  • Waiver: No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Our failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. No waiver of rights is valid unless in writing.
  • Assignment: You may not assign this Agreement or any of your rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. We may assign this Agreement (or any of our rights and obligations under it) without your consent and without notice.
  • Headings: The section headings used in this Agreement are for convenience only and will not be given any legal import.
Acceptable Use Policy (AUP)

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Harm or exploit minors
  • Transmit offensive or abusive material
  • Interfere with or disrupt the integrity of the Service
  • Introduce malicious code
  • Misrepresent Your identity or affiliation
  • Collect information from or about other users without authorization

Violation of this AUP may result in immediate suspension or termination of Your access to the Service.