VentraLink - Call Compass | Automated Call Coaching for Retail Teams

You Can't Coach What You Never Hear.

Most customer calls are never reviewed, even though critical moments happen there—missed appointments, incomplete answers, poor objection handling, or weak closes. Managers are forced to coach based on limited examples or gut instinct.

We turn raw call recordings into structured, review-ready insights so you can focus on coaching instead of scrubbing audio.

How It Works

From Zoom recordings to actionable coaching insights—automatically

Zoom Integration

Connect your Zoom Phone account once. We automatically pull call recordings daily—no manual uploads, no extra steps. Your team keeps using Zoom as usual.

AI Analysis

Each call is transcribed, scored, and categorized automatically. We identify the employee, summarize the conversation, detect product categories, and flag missed opportunities.

Consistent Scoring

Calls are evaluated against defined criteria: name introduction, listening skills, product accuracy, objection handling, and closing technique. Same standards, every call.

Prioritized Attention

Know Exactly Which Calls Deserve Attention.

Instead of random spot-checks, the system prioritizes calls with possible lost sales, low quality scores, or missed follow-ups. Managers immediately know where to spend their time and which conversations are most likely to impact outcomes—without listening to hours of recordings.

Structured Evaluation

Objective Scoring. Manager-Led Coaching.

Each call is evaluated against consistent sales and service factors such as product accuracy, clear next steps, objection handling, and appointment or hold execution. These scores create a shared baseline for coaching—not a replacement for judgment.

Managers remain in control, using the data to guide focused conversations and override or annotate results as needed.

Revenue Awareness

See Where Sales Quietly Slip Away.

Identify patterns behind lost or incomplete sales—out-of-stock responses, missed holds, weak closes, or lack of follow-up. By tracking where calls break down across locations and staff, managers can fix systemic issues and improve results instead of treating problems as isolated incidents.

Turn Calls Into Consistent Coaching.

Book a short demo to see how automated call analysis can reduce review time, improve coaching consistency, and highlight missed opportunities across your stores.

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Automated Call Coaching for Retail Teams—Without Listening to Every Call

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